Q: What can I do if I haven’t received my account activation email?
A: Check your junk and spam folders for the activation email. If it is not there, you can try to manually resend the activation email by following the instructions on the Account Activation page.
Q: I accidentally deleted my activation email. How can I get another one?
A: You can manually resend another activation email from the Account Activation page.
Q: Who can I contact regarding my Moxa Online account?
A: You can contact our customer service representatives for any account activation issues.
Order & Shipping
Q: Can I get a copy of my order invoice?
A: Yes. Sign in to your Moxa Online account and click the Order Status link.
Q: Can I submit a California resellers certificate to waive or refund California sales tax on my purchase?
A: The Moxa Online website sells directly to end users and charges sales tax for purchases made in California in accordance with state law. We do not accept or process resellers certificates for the purpose of waiving or refunding California sales tax. If you complete a sale of a Moxa product as a reseller, the final sales tax that you owe the State of California can be offset by any sales tax that you already paid on your original purchase, with proper documentation. We suggest you consult the State Board of Equalization for details. For future reference, you may purchase directly from one of our authorized distributors to avoid paying sales tax for products intended for resale. Click here to find an authorized Moxa distirbutor in your area.
Q: Will my order ship today?
A: The cut-off time for same day shipping is 11:30am (PST). All orders received after this time will ship the following business day.
Q: How do I get my tracking number?
A: Sign in to your Moxa Online account and visit the Order Status page for tracking information.
Q: Where is the order shipping from?
A: Moxa Online orders will ship from our warehouse in Brea, California.
Q: Can I use my own account number to ship my order?
A: No. To process all online orders in a timely manner, Moxa Online only offers a prepaid shipping option. The shipping charges will automatically be added to your order total.
Q: What is the return policy?
A: Purchases may be returned or exchanged up to 30 days after the invoice date but are subject to a 20% restocking fee. Read the complete return policy online.
Q: Can I cancel my order?
A: Yes. You can cancel your order as long as it has not shipped from our facilities. To request a cancellation, contact our customer service. If your order has already shipped, please contact the RMA Department for return instructions.
Q: I ordered the wrong product, how can I exchange it?
A: The best way to exchange a wrongly purchased item is to process a return and to submit a new order for the correct product. A refund will be issued for the returned item(s) minus the shipping charge, if applicable.
Q: What is the warranty policy for Moxa products?
A: Moxa products are warranted to be free from manufacturing defects in materials and workmanship starting from the shipping date of Moxa. The actual warranty period of the product(s) depends on the product category. Read the warranty policy for complete details.