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Return & Replacement


Return Policy

 

Purchases may be returned or exchanged up to 30 days after the invoice date but are subject to a 20% restocking fee. All returns and exchanges must be in new condition with the original packaging. Returns and exchanges (except for defective items) will NOT be accepted after 30 days.

Please note that Moxa Online cannot accept the return of any opened software, modified products, or custom products.

30 Days Return Policy for Non-Defective Return

 

  • A 20% restocking fee will be applied to all returns or exchanges.
  • No returns are allowed after 30 days have elapsed from the invoice date.
  • Shipping charges for returned items are the responsibility of the customer.
  • Returned products must include all of the following items:
    • All original boxes and packaging, with original product codes on the boxes
    • All manuals, accessories, and documentation
  • All returns must be authorized and have an authorization number.

 

 

 

Process a Return or Exchange

 

The return and exchange policies described here apply only to products purchased from Moxa Online. For products purchased through other channels, please contact the distributor directly.
 

Before returning or exchanging an item, please call us at (714) 528-6777, extension 775 to request an RMA (Return Merchandise Authorization) number. Instructions for packaging and return will be provided at that time. You may also email us at rma.us@moxa.com

 

Please note that if you attempt to return or exchange a product without first obtaining an RMA number, your refund or exchange may be delayed, and you will assume the risk of loss and the payment of return shipping charges. Please contact us before returning a product or refusing delivery of a product.
 

For exchanges, new or replacement items will be shipped to you after the original items have been received at our facility.
 

 

 

Product Warranty

 

All Moxa products are backed with a manufacturer’s warranty of up to 5 years, including nonstandard and OEM/ODM versions. Click here for details.

 

 

Credit

 

Credit for returns and exchanges is issued once we confirm receipt of the merchandise and required items. Please be aware that your financial institution may take 5 to 7 business days to process your credit and post it to your account.

 

 

Refunds

 

Tax (if applicable) is refunded with returns. Original shipping and handling charges are not refundable. To receive a complete refund, all items from the original purchase must be returned.